baje99 Privacy Policy

baje99 ("we", "us", "our", or "the Platform") operates the online casino and sports betting service available at baje99.club. We are committed to safeguarding the privacy and personal data of every individual who accesses or registers on our platform. This Privacy Policy sets out in clear and transparent terms the types of personal data we collect, the purposes for which we use it, the circumstances under which it may be shared, how long we retain it, and the rights available to you as a data subject.

This Privacy Policy applies to all users of baje99, including registered players, prospective players who browse the platform without registering, and any individual who contacts baje99 support. It should be read alongside our Terms & Conditions and Responsible Gaming policy, each of which is incorporated by reference.

By accessing baje99 or creating a player account, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree, please discontinue use of the platform and, if applicable, request account closure via our support channel.

baje99 collects personal data across several categories, each necessary for a specific operational purpose. The categories and specific data points we may collect are as follows:

baje99 does not intentionally collect sensitive personal data such as biometric identifiers, political opinions, religious beliefs, or health information beyond what is voluntarily disclosed in a support communication.

3.1 Information You Provide Directly

We collect personal data that you voluntarily submit when you: create a baje99 account; complete KYC verification by uploading identity documents; make a deposit or withdrawal through a supported payment channel; contact the baje99 support team; or respond to a survey or promotional offer.

3.2 Data Collected Automatically

When you access baje99, our servers and analytics tools automatically collect technical and usage data, including your IP address, device identifiers, session timing data, and navigation paths within the platform. This data is collected passively and does not require any action on your part.

3.3 Data from Third Parties

baje99 may receive limited personal data from third-party service providers who support the operation of the platform, including:

• Payment providers (bKash, Nagad, Rocket, Upay): transaction confirmation data to reconcile deposits and withdrawals.
• Identity verification services: confirmation of identity document authenticity during KYC checks.
• Game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi): game session outcome data required for account balance management and dispute resolution.
• Fraud prevention partners: risk scores and signals used to protect the platform and its players from unauthorised account access.

baje99 uses the personal data it collects for the following purposes:

• Account Management: To create, maintain, and administer your player account, including processing deposits, withdrawals, and bonus credits.
• Identity & Age Verification: To confirm that all registered players are aged 18 or above and that account details are accurate, as required by our responsible gaming commitments.
• Service Delivery: To provide access to casino games, live dealer tables, sports betting markets, and all other features available on the baje99 platform.
• Fraud Prevention & Security: To detect, investigate, and prevent unauthorised account access, money laundering, bonus abuse, collusion, and other prohibited activities.
• Customer Support: To respond to your enquiries, process complaints, investigate disputes, and provide assistance with account-related matters.
• Responsible Gaming: To monitor gaming behaviour patterns and, where appropriate, proactively reach out to players who may be displaying indicators of problem gambling.
• Platform Improvement: To analyse usage patterns and technical performance data in order to improve the baje99 interface, game selection, payment experience, and overall service quality.
• Legal Compliance: To fulfil any applicable legal obligations, respond to lawful requests from competent authorities, and enforce baje99's Terms & Conditions.
• Marketing Communications: To send promotional messages, bonus offers, and platform updates to players who have opted in to receive such communications. Players may withdraw this consent at any time.

baje99 processes personal data under one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing required to perform the contract between baje99 and the player — including account creation, payment processing, and game service delivery.
• Legal Obligation: Processing necessary to comply with applicable laws and regulations, including anti-money laundering obligations and age verification requirements.
• Legitimate Interests: Processing carried out for baje99's legitimate business interests — including fraud prevention, platform security, and service improvement — where these interests are not overridden by the player's fundamental privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6.1 Service Providers

baje99 shares personal data with carefully selected third-party service providers who assist in the operation of the platform. These providers are contractually required to process data only on baje99's instructions and to maintain appropriate security standards. Categories of service providers include payment processors, identity verification services, game technology providers, customer support tools, and analytics platforms.

6.2 Legal Disclosures

baje99 may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are required to do so by law, court order, or where disclosure is necessary to protect the rights, property, or safety of baje99, its players, or the public.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of baje99's business assets, player data may be transferred to the acquiring entity as part of that transaction. Affected players will be notified in advance where practically possible, and the acquiring entity will be required to honour the terms of this Privacy Policy.

6.4 No Third-Party Marketing

baje99 does not sell, rent, or otherwise disclose your personal data to unaffiliated third parties for their own direct marketing or advertising purposes. Any sharing of data is limited strictly to what is necessary for the purposes described in this Privacy Policy.

7.1 What Are Cookies

Cookies are small text files placed on your device by the baje99 platform. They allow the platform to recognise your device, maintain your login session, and remember certain preferences during and between visits.

7.2 Categories of Cookies Used by baje99

7.3 Managing Cookies

You can manage, restrict, or delete cookies through your browser settings. Note that disabling strictly necessary cookies may prevent certain core platform features — including login and game loading — from functioning correctly. Instructions for managing cookies in common browsers are available in your browser's help documentation.

baje99 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention principles apply:

• Active Account Data: Retained for the full duration of the active player account relationship.
• Post-Closure Data: Following voluntary or involuntary account closure, baje99 retains identity, KYC, financial transaction, and gaming history data for a minimum period to satisfy anti-money laundering and fraud prevention obligations. After this period, data is securely deleted or anonymised.
• Support Communications: Retained for the period necessary to resolve the related query and for a reasonable period thereafter to support quality assurance and dispute resolution.
• Marketing Consent Records: Retained for the duration of the marketing relationship plus a short period thereafter to evidence the consent given.
• Technical & Log Data: Retained for a limited rolling period necessary for security monitoring and platform diagnostics, after which it is automatically purged.

When retention periods expire, personal data is permanently deleted from baje99's systems or rendered irreversibly anonymous so that it can no longer be linked to any identifiable individual.

baje99 implements a layered set of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and baje99 servers.
• Encryption of sensitive data fields at rest, including payment account identifiers and identity document references.
• Role-based access controls ensuring that baje99 staff can access personal data only to the extent required by their specific job function.
• Regular security assessments and penetration testing of the baje99 platform infrastructure.
• Incident response procedures to detect, contain, and notify affected parties in the event of a data security breach.

While baje99 takes all reasonable steps to protect your personal data, no system or network is entirely immune from risk. Players are encouraged to use strong, unique passwords and to enable any additional account security features offered by the platform.

As a data subject, you hold the following rights in relation to the personal data baje99 processes about you:

• Right of Access: You may request a copy of the personal data baje99 holds about you, together with information about how it is used and shared.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations that may require us to retain certain data.
• Right to Restrict Processing: You may request that baje99 restricts the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where processing is unlawful.
• Right to Data Portability: Where processing is based on your consent or on a contractual necessity, you may request that we provide your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You may object at any time to the processing of your personal data for direct marketing purposes. You may also object to processing carried out on the basis of legitimate interests, subject to baje99's right to demonstrate compelling grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact baje99 support at the details provided in Section 14 of this Privacy Policy. We will respond to all legitimate data subject requests within a reasonable timeframe and in accordance with applicable requirements.

baje99 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a player account has been created by, or personal data has been submitted by, an individual under 18, we will immediately suspend the account, delete the associated data, and return any deposited funds to the originating payment source.

If you believe that a minor has accessed or registered on baje99, please contact our support team immediately so that we can take prompt remedial action.

The baje99 platform may contain references to third-party game providers, payment services, and content partners. baje99 does not control the privacy practices of these third parties, and this Privacy Policy does not apply to any websites, applications, or services operated by organisations other than baje99.

baje99 encourages players to review the privacy policies of any third-party service they interact with in connection with their use of the platform, including mobile wallet providers such as bKash, Nagad, Rocket, and Upay.

baje99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. The effective date at the top of this document will be updated each time a new version of the policy comes into force.

Where changes are material — meaning they significantly affect the way we collect or use personal data — we will notify registered players via the platform notification system or by message to the contact details on file, prior to the changes taking effect. Non-material clarifications and formatting updates may be made without individual notification.

Continued use of baje99 following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to remain informed of our current data practices.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way baje99 handles your personal data, please contact our support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Response Time: baje99 aims to acknowledge all privacy-related enquiries within 48 hours, Bangladesh Standard Time (BST, UTC+6), and to provide a substantive response within a reasonable period thereafter.
• Data Subject Requests: When submitting a data access, rectification, erasure, or portability request, please include your registered mobile number and a brief description of your request to allow us to locate your account and respond efficiently.

For urgent account security concerns — such as suspected unauthorised access to your baje99 account — please mark your message as high-priority to ensure expedited handling by our security team.